stosss at gmail.com
Thu Feb 11 09:28:31 PST 2010
On Thu, Feb 11, 2010 at 4:53 AM, Simon Geard <delgarde at ihug.co.nz> wrote:
> On Wed, 2010-02-10 at 15:35 -0500, stosss wrote:
>> Why is it that you and other developers are so touchy about the book
>> and its condition and people pointing out things that could be done
>> different, better or whatever? Why do you and the others insist on
>> thinking there is nothing wrong with the book and so unwilling to
>> improve it?
> Because providing technical support, voluntary or not, is pretty bad for
> one's mental health - constantly responding to the same questions and
> suggestions again and again and again, frequently without any thanks.
> Especially so with volunteers, where gratitude is the only reward we can
> Now, I agree with you, some of us can be a bit sharp - saying "You must
> have done something wrong, go back and read the instructions again" is
> neither helpful, nor friendly. But understand that people aren't
> intending to be unpleasant - just stressed, or frustrated at being asked
> the same questions again and again.
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