delgarde at ihug.co.nz
Thu Feb 11 01:53:00 PST 2010
On Wed, 2010-02-10 at 15:35 -0500, stosss wrote:
> Why is it that you and other developers are so touchy about the book
> and its condition and people pointing out things that could be done
> different, better or whatever? Why do you and the others insist on
> thinking there is nothing wrong with the book and so unwilling to
> improve it?
Because providing technical support, voluntary or not, is pretty bad for
one's mental health - constantly responding to the same questions and
suggestions again and again and again, frequently without any thanks.
Especially so with volunteers, where gratitude is the only reward we can
Now, I agree with you, some of us can be a bit sharp - saying "You must
have done something wrong, go back and read the instructions again" is
neither helpful, nor friendly. But understand that people aren't
intending to be unpleasant - just stressed, or frustrated at being asked
the same questions again and again.
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